FocusLogic delivers throughout South Africa. Please ensure your shipping address is correct and accessible. Deliveries to remote or outlying areas may take additional time.
Orders are processed within 1-2 business days after payment confirmation. Standard deliveries take approximately 3-7 business days, depending on your location. Deliveries are made from Monday to Friday, excluding public holidays.
Shipping fees are displayed at checkout before payment. Occasionally, we offer free delivery promotions, which will be clearly indicated on our website.
Once your order is shipped, we will email or SMS you a tracking number. You can track your order's progress at any time using the provided link.
If you are unavailable at the time of delivery, our courier partner will attempt to contact you or leave further instructions for redelivery or collection.
If your order arrives damaged or missing any items, please contact us within 48 hours of receipt so we can resolve the issue promptly.
For delivery questions or special requests, please visit our Contact Us page.